Refund policy
RETURNS
Our return policy lasts 15 days. If 15 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete a return, you must provide a receipt or proof of purchase.
Please do not send your purchase back before contacting Poster Swiss Customer Service by email at: poster-swiss@gmail.com
Certain situations may only qualify for a partial refund (if applicable):
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Any item that is not in its original condition, is damaged, or missing parts for reasons not due to our error.
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Any item returned more than 15 days after delivery.
Refunds (if applicable)
Once we receive and inspect your returned item, we will send you an email to confirm that we have received it. We will also inform you of our decision regarding the approval or rejection of your refund request.
If your refund is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank, as there is often a processing time before a refund is posted.
If you have completed all these steps and still have not received your refund, please contact us at contact@le-bourlingueur.com.
Sale items (if applicable)
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged.
If you need to exchange it for the same item, send us an email at contact@le-bourlingueur.com.
Gifts
If the returned item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift voucher will be mailed to you.
If the item was not marked as a gift when purchased, or the gift giver preferred to receive the item first to give it later, we will send a refund to the gift giver, and they will be informed that you have returned the item.
Shipping
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.